Have questions, comments or suggestions not found here?
We welcome all feedback and we want to hear from you. Please email to feedback@labelmagnets.com
How do I place an order?
Orders can be placed via our online shopping cart, email (sales@labelmagnets.com) or phone (303-915-6065)
Can I receive samples prior to ordering?
Yes, we have sample kits available for minimal fees.
Why do you charge for samples?
Samples are costly – material costs, time to gather, pack and shipping costs. We feel the sample kits we have put together will give you the best test experience needed to make a decision.
I need a size you don’t offer. Will you make a custom magnet?
Yes. We will need to know some of the basics: Quantity, Size, Color and when you need it for you labeling project. Please contact our sales department at sales@labelmagnets.com. Once we have all the information you will receive a quote within 48 hours. Minimum quantities will apply.
Can you supply other colors then white?
Yes. We have some of the basic colors: blue, brown, black, green, orange, red, silver and yellow. Email our sales department sales@labelmagnets.com with your color choice and size requirements. Once we have all the information you will receive a quote within 48 hours. Minimum quantities will apply.
What kind of pen works best on the white vinyl?
A wet erase pen works best, then the writing doesn’t brush off with a dry touch. We have found Vis-à-vis and Marks-A-Lot erasable markers work best.
Most permanent markers work just fine.
When will my order ship?
Shopping cart orders usually ship within 24 hours of receipt.
Custom orders require start to finish manufacturing which can take 1-3 weeks. All custom orders will get the attention required to insure our customer is getting the product required for their unique application.
How long will shipping take?
You should have your order within 7-10 days. If an item is out-of-stock, we will notify you by email.
What credit cards do you accept?
Visa, Master Card and American Express. We do not accept international credit cards. We also accept pre-payment by check, money order and wire transfer. Wire transfers are subject to bank fees.
When do you charge my credit card?
For shopping cart orders, your credit card is charged when the order ships.
For custom orders we charge your credit card at the time the order is placed.
Why buy products made in the USA?
You receive products that are the same time after time; consistent quality and superior strength. Products are manufactured and shipped within three weeks, quicker then it takes most products to travel across the ocean.
What should we know about foreign flexible magnetic products?
Most foreign flexible magnet products are produced with ingredients proven to harm the environment and they do not adhere to industry standards. These ingredients cause migration problems where the magnet will permanently stick to metal shelving.
Secondly and most importantly, there are Label Laws requiring the magnet to be back printed showing the country of origin. Most importers do not want to take on the extra expense to follow trade laws because it takes away from their profits. The penalty or fine then lies with the company buying and owning the product which can be as high as 30% of the purchase price.
How do I order quantities other then what you list, I need seven rolls?
You will want to BUY 5 rolls then go back and BUY two individual rolls which will give you the seven. Remember you can also email orders to sales@labelmagnets.com.
I need my order tomorrow. Will you pay for the shipping if my order is over $100.00? No, our Free Freight promotion covers ground UPS shipments only and when shipping within the 48 contiguous states.
When can I expect to receive my order?
The UPS chart below contains estimated delivery times for the 48 contiguous states in the U.S. Delivery times refer to business days. You can track your shipment thru UPS.
